Polycom was founded in December 1990 and went public in 1996. Its global workforce consists of approximately 3,200 employees. Revenues for 2010 were $1.2 billion. Polycom is proud to be a “global leader in unified communications (UC) solutions with industry-leading telepresence, video, voice and Polycom UC Intelligent Core™ infrastructure solutions, all based on open standards. Polycom's vision and strategy is to enable UC everywhere, enabling people to communicate and collaborate anywhere across multiple devices" (Polycom Corporate, 2011). Clearly Polycom's success does not just come from the quality of its products and services, but also by employees who work in the trenches every day; creating new products, increasing productivity, maintaining and increasing customer satisfaction, excellent customer service, etc to keep the company a successful competitor in the market. There is no doubt that Polycom needs skilled leadership. High level leadership/management is vital to successfully manage a global enterprise of this status product reorganization and structure changes to adapt to current and future consumer demands. I interviewed one of Polycom's key managers to find out what it takes to make the machine work and what the typical tasks of a manager entail. “Every minute is different from the next. The agenda for the day is dictated by what is happening at any specific moment of the day,” says Scott Eshelman, Director of Services at Polycom, Inc., when asked what a typical manager's day looks like (2011). General duties include daily meetings with customers, support technicians, engineers, etc. to get… halfway through… what aspect he liked best about his position. With a big smile on his face he replied: “I'm addicted to chaos. It is an ever-changing environment. You have to think on your feet, be quick. It's always fast, go, go, go. Are we there yet?" (Eshelman, 2011).Works Citedhttp://www.polycom.com/company/about_us/corporate.htmlAbout Us-Corporate, 2011http://management.about.com/od/managementskills/Management_Skills.htm2011 , Management Skill Levels 1 , 2, 3 http://ezinearticles.com/?10-Must-Have-Management-Skills&id=74132610 Must Have Management Skills By Duncan Brodie 2007 http://www.flexstudy.com/catalog /schpdf.cfm?coursenum=95027 The Importance of Effective Communication, page 1, ndhttp://www.fmlink.com/ProfResources/HowTo/article.cgi?BOMI%20International:howto1011.htmlEffective Communication in the Workplace, BOMI international, 2011