Source Review A critical factor in managing people today is the ability to handle any difficult employee situation with appropriate communication and actions. One of the most difficult types of employees to manage is the passive-aggressive one who refuses to accept constructive feedback and tries to stir up discontent among other employees. To be successful in managing the passive-aggressive employee, there must be a planned approach, including communication, consequences and effective actions. This article discusses the effect that feedback has on an employee or subordinate and evaluates the most appropriate way to provide feedback. Negative feedback given in a positive way can be very useful and stimulate change; however, negative feedback delivered in a negative manner tends to decrease motivation and change. The article also talks about the role the manager plays in helping the employee cope with the emotional effects of receiving negative feedback. In order for negative feedback to have a positive effect on the subordinate, the manager must understand how to emotionally connect with the subordinate and help him through the feedback process. This article agrees that there needs to be a planned approach to providing feedback. Feedback provided appropriately can promote change. Understanding how to emotionally connect with the difficult employee when providing feedback is critical to gaining their trust and acceptance. This article evaluates the underlying factors that may contribute to bullying behaviors in the mental health organization. The author then provides recommendations on how to reduce future events by helping the...... middle of document ......2011. Grenny, Joseph. “Crucial Conversations: The Most Powerful Force for Eliminating Disruptive Behavior.” Medical director, (2009, November/December); 35.6, 30-33. Premier corporate source. EBSCO. Web.3 July 2011.Sadri, Golnaz and Sophia Seto. “FEEDBACK on maximum performance. “Industrial Management; (2011, January, 53.1, 14-19. Business Source Premier. EBSCO.Web.3 July 2011. Stanowski, A.C. “Influencing Employee Attitudes and Changing Behaviors: A Model for Improving Patient Satisfaction ." Population Health Management, (2009, April), 12.2,57-9.CINAHL Plus with full text. Web.3 July 2011. Westwood, Claire "Managing Difficult Behavior-UK (2010, October), 17.6, 20- 21. Academic Nursing Edition Web, July 2, 2011. Whitson, Signe July 2011.