Being in the government sector, research for customer satisfaction has focused on government agencies and aspects associated with those agencies. Most citizens have a preconceived idea about government agencies, and I wanted to see if those preconceived ideas were based on real experiences. This was done by researching and finding results that support or contradict this notion. According to Tom Schoop, the government does as well as any large corporation when it comes to customer satisfaction. (Schoop 2006) I work for a contractor, ResCare, contracted by the Dallas County Texas Workforce Board to operate the Dallas County Workforce Centers and manage associated state and federal programs assigned to the Dallas County Workforce Centers. I will begin by identifying three government agencies and providing the results found during the search. I will then connect these findings to ResCare's customer satisfaction ideals and practices. Finally, I will discuss possible recommendations for ResCare to improve customer satisfaction. The first government area is customer satisfaction with overall federal government services. According to the federal government ACSI 2013 report, customer satisfaction over the past two years has seen notable increases, however during 2013 customer satisfaction fell 3.4 percent compared to an ASCI benchmark of 66.1. This reversed the gains of the last two years. The main reason for this decline in customer satisfaction is the growing dissatisfaction with government websites. This is extremely important due to the public's increasing use of Internet access for government benefits, information and services. According to the report, 35% of all federal government users… middle of paper… are satisfied in 2013, however government agencies are striving to improve and have made improvements. The government, like private companies, is learning that customer satisfaction is vital to success and wants to satisfy the customer. Works CitedShoop, T. (2006). Keep the customer satisfied. Government Executive, 38(3), 82.ACSI Federal Government Report 2013. (January 28, 2014). The American Customer Satisfaction Index Federal Government Report 2013. Retrieved May 25, 2014, from http://www.theacsi.org/news-and-resources/customer-satisfaction-reports/customer-satisfaction-reports-2013/acsi-federal - government-report-2013Mulrine, A. (2014, May 15). Secretary Shinseki is "mad as hell" about the VA deaths and is not ready to resign. . Retrieved May 26, 2014, from http://www.csmonitor.com/USA/Military/2014/0515/Secretary-Shinseki-mad-as-hell-over-VA-deaths-not-ready-to-resign-video