Maintaining fault level operations has enabled the organization to achieve financial stability through maximum utilization of resources. Formulating effective measurement criteria for these objectives was effective because it acted as a guideline for staff and management responsibilities. Knowing in advance the expected results, the staff members of the Cattaraugus rehabilitation center worked according to the mission, vision and values ​​of the organization. They knew what to prioritize, which allowed the organization to achieve its goals despite being a nonprofit. The Cattaraugus rehabilitation center also managed to implement the BSC by developing efficient and operational strategies based on measurable criteria. These operational goals were successful because they aimed to support both financial and consumer goals