Therefore, the goal is to develop the right metric for knowledge-based KPIs that has the ability to improve the performance of an activity and also provide the tools to monitor and evaluate performance levels. Conclusion Knowledge management is an integral part of every organization's ability to continue to develop the practices involved in managing complex initiatives and building collective intelligence. Achieving maximum returns from investments in knowledge management depends on the ability to define strategies and establish solid structures capable of maximizing returns from intellectual and information resources. Therefore, leaders who can adapt and leverage transformative knowledge management within their respective organization have a fantastic opportunity to make their company more alert and more responsive. References Bourne, M., Mils, J., Platts, K., & Wilcox, M. ( 2000). Design, implement and update performance measurement systems. International Journal of Operations and Production Management, 20(7),