• Empower/Control: Enable stakeholders to be involved and collaborate to meaningfully contribute and be responsible for final decision making. Implementation Level: This level helps in the process of identifying which stakeholders are involved, in which area of ​​the project. This includes the exploratory phase, the planning phase, the implementation phase, and the monitoring and evaluation phase (Lienert, n.d.). In order to evaluate the issues that need change and gain support from stakeholders, CIBC FCIB needs to carry out a GAP analysis to present the current situation versus the future state of the company. First and foremost, CIBC FirstCaribbean International Bank's goal is to become the number one bank in the Caribbean. Even though the organization offers the lowest interest rates in the banking industry and provides excellent customer service, it has failed to become the leading bank. Additionally, the company operates on a centralized organizational structure whereby lending decisions are made only through Barbados. This process lengthens the lead time for approval compared to competitors, which results in customer dissatisfaction and allows customers to switch to the rival. Staff complain about workload due to redundancy and lack of fair compensation. Furthermore, the organization is not risk averse compared to competitors, which contributes to the decline in sales