IntroductionOne of the five key principles of care practice is 'Supporting people to have a voice and be heard' (K101, Unit 4, p.183). The key principles are linked to national professional standards for 'health and social care'. They are a means of establishing and maintaining good care practices. Relationships based on trust and respect should be developed between the recipient and the provider, thus promoting trust while discussing personal matters without fear of retaliation and discrimination. This essay will look at case studies in Block 2 K101 to demonstrate why the principle is important and how healthcare professionals can apply different methods to put it into practice. Discussion To illustrate good practice in supporting people to have a say, the case study of Jordan Morgan (K101, Unit 5). Jordan was separated from his birth parents at a young age and has resided in various locations ever since. A child's development and learning begins from the first days of their life. Each individual's unique identity comes from relationships with people who provide love, care, and emotional support. These relationships can occur within the home environment, on the school playground, or with extended family and friends. Children respond to stimuli which in turn form the "internal working model" (K101, Unit 5). This can be described as how we view ourselves and others within society; influences what we expect and how we respond to situations. Attachments are formed with parents; this helps to give a sense of who we are and who we will become in the future life. However, where these attachments are disrupted, the child needs to establish a secure attachment with an alternative caregiver,...... middle of paper......) K101 An Introduction to health and social care, Unit 5, 'Working with life experience' Milton Keynes, The Open University John Bowlby, 1969 'Attachment and loss' in Johnson, J and De Souza, C (2nd edition) Understanding Health and Social Care: In Introductory Reader, London, Sage/Milton Keynes, The Open UniversityThe Open University (2010) K101 An introduction to health and social care, DVD, Unit 5, video 5.1 'Life history work: the book of Jordan Morgan's life story' Milton Keynes, The Open UniversityTony Ryan and Rodger Walker, 'Why life story work?' K101 An introduction to health and social care, Resources 6, Milton Keynes, The Open University Joanna Bornat 'Kate'; constant rediscovery of a poem in Johnson, J and De Souza, C (2nd edition) Understanding Health and Social Care: In Introductory Reader, London, Sage/Milton Keynes, The Open University