Tasks to be Done The team leader must recognize that he or she is part of a project team (356). This team style produces a one-time plan to improve the team's goal. To avoid losing the coordination process (teamwork 4), the group leader must decide what the main purpose of the group will be. Coordination process loss is the loss of time due to organizing and coordinating team efforts. In this case, the number one goal is to try to become a customer-centric company. The task force found that the two main problems are the company's persistent failure to meet its on-time delivery goal and recent declines in order accuracy. The group's task is to develop an action plan to address these issues before the Chief Operating Officer, as leader of the CFWT, sends everyone an agenda for the first meeting. It would be good to meet with them individually before the meeting, to find out if they want to change anything on the agenda or to express any other concerns they have; this will ensure a sense of procedural justice (212). Justice is defined as the “perceived fairness” of a leader's decisions and decision-making processes, and managing that perceived fairness is integral to trust in a leader (205). Without trust, business performance can be negatively affected. The leader should seek team members' opinions on meeting processes as a means of enforcing them. The leader of a team must make the roles of the team's activities clear to his members. It consists of the part of the shared task that they must perform to complete the team objective (366). This is the main part of a team member's role, however the other part is dictated by social norms and what is expected of him (or what he perceives is expected of him). One way a leader can do this is by using rewards and praise when a team member serves as a team builder, which involves improving the “social climate of the team” (366). Another important thing a leader should do is discuss negative behaviors and explain to the whole team why they are counterproductive (T3). The best way a leader can manage norms is to create a team contract (T3). The leadership style in doing this will be very formative of the norms of the group. In this case, the leader should use a delegating style because this will allow him to more easily enforce the rules because the team members have decided them. However, if too much autonomy is given to members, disagreements and possibly conflicts could easily arise. The CFWT leader should carry out this process in the very first meeting, when the members are still in the process of being formed, and therefore are likely to be more polite