As a consultant, you can help the client find that answer or find out what they want to do/change by guiding them in the right direction with specific questions. This is what we have done when creating our consultation videos, maintaining an open body posture and eye contact, asking open-ended questions and summarizing what they are saying to ensure both are on the same page, using minimal encouragement and by asking appropriate questions, we were able to encourage the client to open up and talk about their problems while also coming to a conclusion about the next steps towards change/recovery. Watching my motivational video with Annie, I found that I could have spoken more so that Annie could listen to me better. I also found that I could make better eye contact. I thought I had an open body posture when talking to Annie and that I asked the correct questions, which were open-ended, and