This mainly relates to chapter 3 where we learned about employee attitudes, especially organizational commitment. As addressed in the article, creating a positive work environment is critical, and two important factors are positive relationship-oriented leadership and support, as well as transparent communication. The second way Joan believes what increases employee satisfaction is by meeting employee needs. The specific requirements a company should address include an employee's emotional, physical, and monetary needs. When employees' needs are met, it will likely lead them to engage more in their work and increase their level of energy, commitment, passion and enthusiasm. This section of the article links to the benefits of organizational commitment and job satisfaction. Meeting certain aspects of employee needs will benefit a company as it will result in higher organizational citizenship behaviors, lower turnover, and higher motivation which then correlates to higher profitability, higher customer approval, less theft and less