With good management, the organization thrives by providing adequate support and resources to its frontline teams. As the first line of defense, management is in a better position to “address the issues behind the problem and be aware of care interdependencies” [1]. Managers and supervisors have the ability to engage resources and networks across multiple functions to determine the best decision for the company or team. However, being upstream of the action, it is more difficult to anticipate the consequences that will occur at a later time, place or function. Quick decisions could exacerbate problems and create worse situations. Open communication between team members and managers allows the manager to make informed decisions that directly impact the team