Professional communication and practiceNiamh HubbleT001576311th yearSocial workIntroduction: The aim of this article is to explore why non-verbal communication is an important tool for professional practice. Some of the aspects of nonverbal communication are facial expression, eye contact, posture, orientation, proximity, touch, fine movements, gross movements, clothing, environment and direct work ( Egan 2002). [The Experienced Helper/Human Skills] In my opinion, nonverbal communication is a very important tool when working with customers. For example, in a professional setting a client might tell you that they are fine and not afraid, but they might be shaking or looking around nervously. The nonverbal suggestions that clients make unconsciously or consciously give us, as professional practitioners, clues about how the person really feels, even if what he or she says using verbal communication is not the same as the nonverbal suggestions. Thompson (2009) states that in addition to the words we speak, we give very powerful messages through nonverbal communication and body language ...