Without consulting Harvey, David defined Paula's responsibilities and provided direction. David had an autocratic leadership style, defined as a leader who makes decisions without consulting his team members (Mind Tools, 2016). By taking this type of approach, she caused friction between Paula and Harvey. David would have achieved better results and fostered collaboration between Harvey and Paula if he had consulted Harvey to define the goals of the facility. Leadership is the process of persuasion or example through which a leader encourages a team to pursue goals. The leader sets the tone and guides the group or teams to success (CSU Global,