He also said that hospitals should learn from service sector organizations and not limit themselves to other healthcare organizations. A healthcare organization can use benchmarking as a valuable tool to surpass the national average and become a best-in-class healthcare organization. Baker and Baker (2014) provide the definition of Pareto analysis, also known as the 80/20 rule that 80% of an organization's problems are caused by 20% of the possible causes. This is a simple method of prioritizing potential changes by recognizing problems that could be solved by making those changes. When using this tactic, individual changes are prioritized for a greater chance of improvement