Communications objectives allow change managers to identify necessary information that employees can benefit from. Communication objectives also allow change managers to find the best communication tools to use when addressing employees: via email, phone or meetings. • Choose a communication tool. When deciding on the communication tool, change managers must consider the sensitivity of the issue or information, as well as the stakeholders. It is important to keep in mind that people receive and react to information differently. Therefore, you need to perform due diligence before communicating the change to your employees. Hayes (2014), encourages change managers to maintain an open line of communication with employees. While they may not agree with or support the upcoming change, they appreciate the information they are given at the beginning and may eventually tolerate or accept the change. Therefore, it is important that change managers not only communicate with employees, but provide relevant information, as the quality of communication is of utmost importance. Overcoming the contingencies of change